Kona Coast: Kona Bali Kai

2 Bedroom Condo + Studio Condo

Challenge

Having owned 2 condos in the same beachfront community for decades, Joan and her family had worked with countless property managers in the Kona Coast area. Their most recent manager was a large, corporate company that outsourced all of their client contact to out-of-state agents who knew nothing about her properties or what the rental market in Hawaii looked like. In addition, it became obvious the company had started to cut corners to reduce their costs, resulting in a poor experience for guests. The care for her properties was also lacking—cleanliness became an issue and extra perks for guests were slowly faded out.

  • Frustrated with lack of communication
  • Calls routed to off-site agents with no local knowledge
  • Care for the home and guests was lacking
  • Previous manager began to cut corners

Solution

After several frustrating calls with her manager’s off-site team, Joan ended the agreement and began searching for a local manager. Rich with SkyRun Kona Coast was able to provide the solution she was looking for. He not only is responsive to calls, but also provides personalized service and goes above and beyond to provide guests with an exceptional experience. Each guest is welcomed with a gift basket, an added touch that her previous manager never provided. This commitment to both her as a homeowner and to guests was exactly what Joan had been searching for.

  • SkyRun is responsive to questions
  • SkyRun provides personalized services
  • SkyRun offers an exceptional guest experience
  • SkyRun is informed about her property and the local area

Results

With SkyRun, Joan knows her properties and her guests are being well cared for. It’s obvious from the positive reviews guests are leaving after their stays.

Top Rated

Guest Favorite Property

5.0

Average Guest Review

Top 10%

of Guest Reviews

Testimonial

Our previous manager was a very difficult company to work with. They outsourced so much of their client contact that I was often speaking to someone in another state—it was hard to get a hold of anyone. With SkyRun, they are very responsive and have great communication with us as the owner. On top of that, they really take care of our guests.

Joan T. Kailua-Kona, HI

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